URGENTReported 09:14
Water leaking under sink
↗ Restaurant kitchen
Pipe beneath the preparation sink is leaking. Area needs attention.
PHOTO / EXAMPLE ATTACHMENT
● OPENView issue →
Alpha development · Current focus
FIX
Hotel maintenance, without the chase.
A mobile-first workspace for hotel teams to report a fault, notify Maintenance in the app and follow it through completion. FIX is in alpha development.
FIX / A look insideIllustrative preview
FFIX● 1
MAINTENANCE / OPEN JOBS
What needs attention
01 open issue Urgent
IssuesNotifications 1History
FIX · IN-APP NOTIFICATIONNew urgent maintenance issue
Restaurant kitchen · Water leaking under sink
Reported 09:14 · Open issue →FIX in a minute
See it. Report it. Fix it.
A quick look at issue reporting, team alerts, reporter updates and a searchable history.
A glimpse of the workflow
One report. The right team sees it.
The issue above is an illustrative example of the alpha experience. An employee enters a location and problem, chooses urgency and can add a photo or video. Maintenance sees the new issue in its workspace and receives an in-app notification. When the job is done, the reporter is notified too.
01 / REPORT THE FAULT02 / MAINTENANCE IS ALERTED03 / MARK DONE04 / REPORTER IS NOTIFIED
The reason it exists
A fault should not get lost between departments.
Maintenance issues are often passed by phone, radio, message or word of mouth. The details can be incomplete, duplicated or hard to track. FIX brings those reports into one clear path from first report to completed repair.
Too much chasing for a simple repair.
The reporter wonders whether anyone saw the issue. Maintenance asks where it is and what broke. Managers cannot easily see what remains open.
Give every issue a place and a status.
A short report with a typed location and optional photo or video appears in every maintenance worker’s in-app alerts. The reporter sees when the work is done.
In the alpha
Simple enough to use on the move.
The first version keeps reporting and completion simple, with the issue and its status visible to the people involved.
Fast issue reporting
Type the location and issue, choose normal or urgent, then submit.
No location setup
Describe the place directly rather than mapping every area first.
Reach Maintenance
Each maintenance worker gets an in-app notification for a new issue.
Visible progress
See open work and mark it done. The reporter gets an in-app completion notice.
Keep a repair record
Completed work moves to history while attached photos and videos are deleted.
Simple team access
An administrator creates reporter and maintenance accounts without public registration.
The simple flow
From discovery to resolution.
This alpha focuses on reporting, team visibility and quick completion. More detailed assignment and prioritization can be designed after it is tested in real operation.
Find a fault
An employee notices an issue while working in the hotel.
Capture the details
Type the location and problem, set urgency and attach media if useful.
Maintenance sees it
Every maintenance account receives a new in-app alert.
Close the loop
The repair is recorded and the reporter sees that it is done.
Future exploration: QR reporting, assignments, external push delivery and analytics can be explored after the core workflow is tested. Those features are not part of the current alpha.
FIX · Alpha development
See the roadmap →