Guest context disappears between shifts.
Complaints, action taken and promised follow-up can be scattered across people and channels.
Planned · Future concept
LOGS
Keep the guest story connected.
A proposed shared log for guest feedback, complaints and operational incidents. Managers and Guest Relations could see what happened, coordinate follow-up and help the next team give that guest extra care.
Guest follow-upConcept preview
One report. A better next interaction.
01
Record the concernRoom, what happened and what the guest needs.
02
Alert Guest RelationsBring the case to the team responsible for follow-up.
03
Share the contextAuthorized managers can prepare the next touchpoint.
Report → Follow up → Recover the experience
The reason it exists
Good recovery depends on continuity.
A guest may raise a concern in one outlet and meet a different team the next morning. When that information stays in messages or with one manager, the next opportunity to make things right can be missed.
One careful handover.
Record what happened and what should happen next, so Guest Relations and authorized managers can coordinate a thoughtful response.
Projected capabilities
See the issue. Follow it through.
The concept borrows the clarity of FIX’s report-and-resolve flow while staying focused on guest care and appropriate access to sensitive information.
Capture guest feedback
Record the room, concern and relevant context without losing details between teams.
Notify Guest Relations
Make new cases visible to the team coordinating guest follow-up.
Manager awareness
Let authorized managers see cases that could affect the guest’s next experience.
Track follow-up
Keep a clear owner, next step and outcome for each concern.
Prepare the next shift
Give the breakfast or outlet team relevant context before the guest arrives.
Protect guest information
Define access, retention and audit rules before any guest data is stored.
Concept only: LOGS has no application or guest database yet. Its workflow and privacy model will be designed before development.
LOGS · Planned
See the roadmap →